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MYTHBUSTERS! Hotel Article Edition

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Travel writing is notoriously subjective, and lately the forums and groups have been abuzz with rumors about Demand Media Studios hotel articles. I’ve been the on-staff travel editor at DMS for nearly two years, and I want to address some of the more persistent rumors and give the definitive answer. 

Q: Can I use the hotel’s website as a reference?
A: Of course. A hotel’s website is often a goldmine of information, especially if it has an online press kit, and can be more accurate than a guidebook in many situations. All we’re saying is this: take the website’s information with a grain of salt. The site is a marketing play. It’s your job to sift through and curate the marketing jargon and look into what the hotels’ website is not saying.

Q: Am I allowed to list amenities?
A: Please do. The trick is to think about  the notable elements when you’re researching a hotel online. We don’t want a standard laundry list of amenities. (I’ve seen hotel articles that boast a room has “queen beds, televisions, phones and coffeemakers”—what about four walls and a locking door?) I want to know what sets this particular hotel apart from the pack.

Copy Editor PhyllisG summed it up well in a forum post:

If the swimming pool has a 100-ft circular slide, don't just say there's a pool; if the on-site restaurant serves French bistro food, discuss a few of the mouthwatering menu items. If suites have cooking facilities, that might be important to families; if there's a nearby attraction for kids, discuss that; if there's a lake for fishing, discuss that; if the town has interesting historical meaning, discuss that. Give the reader a picture of the particular property and surrounding area without the usual cliches.

Bottom line: Listed amenities need to enhance the article as a whole.  I think Where to Stay in Chicago with Kids is a great example of using amenities to enhance the title.

To quote the great Richard Lally, one of our copy curators: “In other words, tell readers where they can comfortably bed down for the night, but don’t put them to sleep.”

Q: What adjectives am I allowed to use?
A: All of them – provided you use them wisely and well. Hemingway once wrote that Ezra Pound taught him to “distrust certain adjectives as [he] would later learn to distrust certain people in certain situations.” 

All the talk about “empty adjectives” or “marketing copy” is really a result of using adjectives without proper details or context to back them up. The word “exotic,” for instance, means something different to a lifelong world traveler and someone who has never left the Midwest. As C.S. Lewis said, “Don’t use words too big for the subject. Don’t say ‘infinitely’ when you mean ‘very’; otherwise you’ll have no word left when you want to talk about something really infinite.”

Q: Can I write about a location if I haven’t been there personally?
A: Yes, provided you’ve done enough contextual research to present an authoritative take on the subject. Your writing will always be richer if you’re describing a place you’ve been in person—all the Internet and phone research in the world can’t make up for firsthand experience—but we do know the realities of writing travel articles for DMS. 

Regardless of your experience, it’s important to present yourself as an insider or concierge. Give the reader a reason to trust you. Convey the idea that the person writing the story knows the reality on the ground, or at least has done some homework that enables him to aggregate the right resources and present them.

Have more questions? Ask in the comments, and we’ll compile them into Volume Two.

7 Comments

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Mary AnneS
Oct 11, 5:38 PM

thanks for the elaboration.

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KerriM
Oct 11, 5:51 PM

This is great!

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DruS
Oct 11, 6:29 PM

As someone who worked in the hotel industry for over 20 years, I can attest that websites are geared for marketing! I recall seeing one hotel listing a tourist site nearly 100 miles away as a "nearby attraction"! Many sites (especially big chains) do a lot of the research for you about their surrounding neighborhood. This is a wonderful resource to do further research for your article.

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RLMJ
Oct 12, 12:05 AM

I just received a rewrite saying that hotel lists will no longer be accepted using only information found on the official hotel websites. Information must be first person or researched elsewhere. In addition I was also told that the official websites should also be included. If this is the case, then the templates need to allow for a minimum of six and preferably eight reference link slots. Three hotels and three more additional resources will be necessary to fulfill this request. In the meantime I will plan to use the resource links as well for references. I don't know how else to include the information.

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MobyWho
Oct 12, 8:12 AM

Are we allowed to use photos from the hotel website? And if so, how do we get around Fotolia?

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Eric Jay Toll
Oct 14, 2:27 PM

How about some more and better travel titles? Where did they all go?

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AFR
Oct 14, 3:50 PM

It is a bit of a dance to write about places where you have never been. I think it is important to try to discern, however possible, when an article was written. Does the article have a dateline or does the page say when the website was updated?